LONG TERM CARE OMBUDSMAN PROGRAM

Summary of services:

• Complaint investigation and advocacy for residents in nursing homes, residential care homes, and assisted living facilities.

• Receipt of and response to elder and dependent adult abuse reports for residents of nursing homes and other elderly adult residential facilities

• Witnessing of Advance Health Care Directives for residents of nursing homes

• Information for public regarding long term care facilities

• Pre-placement consultation for seniors and families about options for care

• LTCOP relies on trained and certified volunteers (over 18 years of age) to deliver services to 11,500 residents of long term care facilities in Santa Clara County.

• The program is mandated by federal and state law.

• LTCOP does not recommend facilities for placement. By law, we can only suggest ways for you to make the best, most informed decision for yourself.

Who is eligible?

• Residents of long-term care facilities with primary focus on persons 60 years of age and older

• Any individual senior or family member considering future placement in a long term care facility.

Is there a waiting list

No.

Are there any fees?

• No client fees

What languages are spoken?

• English

What volunteer opportunities are available?

• Individuals (over 18 years of age) are eligible to become a certified Long Term Care Ombudsman after mandated 36-hour training.

• Office services (filing, data entry)

Frequently asked questions:

Q: What do “Ombudsmen” do?

A: Ombudsmen are advocates for people living in nursing and residential care homes. We speak up for frail, elderly, chronically ill, isolated, or otherwise at-risk long term care residents.

Service sites and hours of operation:

Office:
2625 Zanker Road, San Jose
Monday through Friday, 9:00 a.m. to 5:00 p.m.

Crisis Line: (800) 231-4024
After hours/weekends/holidays